Privacy Policy

Account information: your name, phone number, email address, and password when you register.

Contact and delivery details: your delivery address and location, so orders reach you correctly across Qatar.

Order history: the products you buy, order values, and transaction records.

We use your information to process and deliver your orders, provide customer support, personalize your shopping experience, prevent fraud, and communicate important updates about your account or orders.

We share the minimum information necessary with merchants (to prepare your order), delivery partners (to complete delivery), and payment providers such as MyFatoorah (to process transactions). We do not sell your personal information to third parties.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our platform is used. See our Cookie Policy for details.

We retain your information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account and associated data at any time, subject to these obligations.

You can access, update, or request deletion of your personal information from your account settings, or by contacting us directly. You may also opt out of marketing communications at any time.

For any privacy-related questions or requests, contact us at privacy@aljahis.qa.